Reef Casino Terms of Use

These Terms of Use govern access to and use of the services, facilities, premises, and digital platforms operated by The Reef Hotel Casino, trading as Reef Casino and Pullman Reef Hotel Casino, located at 35-41 Wharf Street, Cairns, Queensland 4870, Australia. By entering the premises, using the website, or engaging with any services, you agree to comply with these Terms of Use in full.

1. Acceptance of Terms

By accessing the casino floor, hotel facilities, website, or any associated digital service, you acknowledge that you have read, understood, and accepted these Terms of Use. Persons who do not agree with any provision in these Terms of Use must not use the services or enter the premises.

These Terms of Use apply to all visitors, guests, members, and users, whether accessing the physical location or interacting through electronic means. The company reserves the right to refuse service or entry to any person who does not comply with these Terms of Use or applicable laws.

2. Eligibility and Age Restrictions

Access to gaming facilities at Reef Casino is restricted to persons aged 18 years or older, in accordance with Queensland legislation. Valid government-issued photographic identification is required to verify age and identity before permitting entry to gaming areas or participation in gambling activities.

Persons under the age of 18 are prohibited from entering gaming floors, placing wagers, or participating in any form of gambling on the premises. Hotel accommodation, dining, and other non-gaming facilities may be accessed by minors when accompanied by a parent or legal guardian, subject to operational policies.

Identification may be requested at any time. Failure to provide satisfactory proof of age or identity will result in denial of access to restricted areas and services.

3. Regulatory Compliance and Licensing

Reef Casino operates under the regulatory framework established by the State of Queensland, Australia. Casino operations are subject to the Casino Control Act (Queensland) and oversight by the Office of Liquor and Gaming Regulation and other relevant Queensland Government authorities.

All gaming activities conducted on the premises must comply with applicable state legislation, licence conditions, and regulatory directives. The company is required to maintain records, report certain transactions, and implement responsible gambling measures as mandated by regulators.

Users must comply with all applicable laws when using the services. Any attempt to engage in illegal activity, money laundering, fraud, or other prohibited conduct may result in immediate exclusion and referral to law enforcement authorities.

4. Use of Website and Digital Services

The website and digital platforms are provided for informational purposes, including details of hotel, dining, entertainment, gaming, and contact information. Use of the website and digital services is subject to these Terms of Use and any additional terms displayed on specific pages or services.

You agree not to:

• Use the website or digital services for any unlawful purpose or in violation of these Terms of Use.
• Attempt to gain unauthorised access to systems, servers, or networks.
• Transmit viruses, malware, or any other harmful code.
• Scrape, copy, or reproduce content without prior written consent from the relevant rights holder.
• Misrepresent your identity or affiliation when using any service.

Access to the website or digital services may be suspended or terminated at any time, without notice, in the event of a breach of these Terms of Use or for operational, security, or legal reasons.

5. Intellectual Property

All content on the website and in materials distributed in connection with Reef Casino, including text, images, logos, trademarks, graphics, and software, is the property of Reef Casino Trust, Accor, or their licensors and is protected by Australian and international intellectual property laws.

You may view and print content from the website for personal, non-commercial use only. Any reproduction, distribution, modification, or commercial use of content without express written permission from the relevant rights holder is prohibited.

The trademarks “Reef Casino”, “The Reef Hotel Casino”, “Pullman Reef Hotel Casino” and associated logos are registered or common law trademarks. Unauthorised use of these marks is prohibited and may result in legal action.

6. Privacy and Data Protection

Personal information is collected, used, and stored in accordance with the Reef Casino Privacy Policy, the Privacy Act 1988 (Cth), and other applicable Australian privacy legislation.

Personal information collected may include, without limitation, your name, date of birth, contact details, identification documents, transaction records, and CCTV footage captured on the premises. This information may be used to verify identity, comply with regulatory obligations, prevent fraud, manage bookings, and provide services.

By using the services, you consent to the collection and processing of your personal information as described in the Privacy Policy. You may have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory retention requirements.

Personal information is not sold or shared with third parties for marketing purposes without your consent, except as required by law or where necessary to provide services (for example, sharing data with Accor for hotel bookings and loyalty programs).

7. Responsible Gambling

Reef Casino operates in accordance with Queensland responsible gambling legislation and codes of practice, with the aim of minimising gambling-related harm. Information, support, and self-exclusion options are made available for individuals who may be experiencing gambling problems.

Responsible gambling measures include, among other things:

• Display of responsible gambling signage and information.
• Training of staff to identify and assist at-risk patrons.
• Provision of self-exclusion and voluntary exclusion programs.
• Restrictions on credit and lending on gaming floors.
• Prohibition of minors from gaming areas.

If you or someone you know requires assistance with gambling issues, you are encouraged to contact Gambling Help services or speak with staff to arrange a voluntary exclusion.

Persons who are subject to exclusion orders (self-imposed or regulatory) are prohibited from entering gaming areas. Breach of an exclusion order may result in removal from the premises and potential legal consequences.

8. Conduct on Premises

All visitors and guests must conduct themselves in a lawful, respectful, and orderly manner while on the premises. Entry may be refused or any person may be removed from the premises if that person:

• Engages in disruptive, abusive, or threatening behaviour.
• Is intoxicated or under the influence of drugs.
• Breaches the dress code or house rules.
• Attempts to cheat, collude, or engage in fraudulent activity.
• Fails to comply with lawful directions from staff or security personnel.

CCTV surveillance operates throughout the premises for security, regulatory compliance, and dispute resolution purposes. By entering the premises, you consent to being recorded.

Smoking is prohibited in designated non-smoking areas in accordance with Queensland tobacco legislation. The hotel is a 100% non-smoking property.

9. Limitation of Liability

To the fullest extent permitted by law, Reef Casino, Reef Casino Trust, Accor, and their affiliates, directors, employees, and agents are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from or in connection with:

• Your use of or inability to use the services, premises, or website.
• Errors, interruptions, or unavailability of the website or digital services.
• Loss or theft of personal property on the premises.
• Disputes arising from gaming outcomes or transactions.

Nothing in these Terms of Use excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under Australian consumer law.

10. Dispute Resolution

Any dispute arising from these Terms of Use or your use of the services should initially be directed to the management team using the contact details provided on the website or at the reception desk.

If a dispute cannot be resolved informally, the dispute will be subject to the exclusive jurisdiction of the courts of Queensland, Australia, and governed by the laws of Queensland and the Commonwealth of Australia.

11. Changes to These Terms

These Terms of Use may be amended, updated, or replaced at any time without prior notice. Changes take effect immediately upon posting on the website or display on the premises.

Continued use of the services after any changes constitutes acceptance of the revised Terms of Use. Periodic review of these Terms of Use is recommended to remain informed of any updates.

12. Contact Information

For questions, concerns, or requests related to these Terms of Use, contact:

Telephone: +61 7 4030 8888
Address: The Reef Hotel Casino, 35-41 Wharf Street, Cairns QLD 4870, Australia
Website: https://all.accor.com/hotel/2901/index.en.shtml

These Terms of Use were last reviewed in 2025 and remain in effect until further notice.